Refund policy
Thank you for shopping with Bexora. We are committed to providing high-quality Kitchen, Home & Garden products and excellent customer service. If you are not completely satisfied with your purchase, you may request a return in accordance with this Return & Refund Policy.
1. Return Period
You may request a return within 14 days from the date your order is delivered.
2. Return Eligibility
To qualify for a return, the item must:
- Be unused and in its original condition.
- Be returned in its original packaging whenever possible.
- Include all original accessories, manuals, labels, and components.
- Be accompanied by proof of purchase or your order number.
3. Non-Returnable Items
The following items are generally not eligible for return unless they are faulty, damaged upon arrival, or supplied incorrectly:
- Personalised or custom-made products.
- Products showing signs of use, misuse, or accidental damage.
- Items returned after the 14-day return period.
- Opened hygiene or personal care products where returns are restricted for health and safety reasons.
4. How to Request a Return
Please contact our Customer Support Team before returning any item. Include your order number together with the reason for your return. We will provide detailed instructions for completing the return process.
5. Return Shipping Costs
Customers are responsible for return shipping costs unless the returned item is faulty, damaged during delivery, or an incorrect item was supplied by Bexora.
6. Inspection of Returned Items
All returned items are inspected after they are received. Once your return has been approved, your refund will be processed.
7. Refunds
Approved refunds will be issued to your original payment method within 7 business days after the returned item has been received and successfully inspected.
Your bank or payment provider may require additional processing time before the refunded amount appears in your account.
8. Damaged, Faulty or Incorrect Items
If your order arrives damaged, faulty, or you receive the wrong product, please contact our Customer Support Team as soon as possible after delivery. We will investigate the matter and arrange an appropriate replacement, exchange, or refund where applicable.
9. Order Cancellations
Orders may only be cancelled before dispatch. Once an order has been shipped, it must follow the return procedure outlined in this policy.
10. Business Information
Store Name: Bexora
Business Address:
400 King's Rd
London SW10 0LJ
United Kingdom
By placing an order with Bexora, you acknowledge that you have read, understood, and accepted this Return & Refund Policy.